Returns & Exchanges
At Contrail, we want you to feel confident in every piece you wear; if your selection isn't the perfect fit, you can return or exchange items within 30 days of delivery. All garments must be in their original, unworn condition with all designer tags still attached to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and affix the pre-paid shipping label provided via email.
Drop Off Locally
Hand your package to the designated carrier at any authorized drop-off location or schedule a home pickup through our portal.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing